All of our products come with a limited lifetime warranty against manufacturer defects. If there is a problem with your product due to manufacturing, we will replace it free of charge, no questions asked. If you have any concerns about your product, please contact us at: support@propervelo.com.

When contacting us for a warranty claim, please include:

  • The specific product
  • Your original order number
  • Your current shipping address

We pride ourselves on our courteous and responsive customer service. We'll do our best to make sure all of our customers are happy with their purchase.